Shopping Cart

FAQ

FACIAL ROLLER & GUA SHA TOOLS

1. Which colour should I get? Is there a difference between the Jade, White Jade & Rose Quartz?

The Rose Quartz Set is the most popular!  

We believe that all of them work the same; customers typically choose them according to their colour preference, or according to their affinity to different stones or crystals.

At Zove Beauty, we focus on educating you around the physical benefits of the tools. They both help significantly with facial lymphatic drainage, increasing the skin's blood circulation, therefore improving overall complexion when regularly used. 

2. What is the difference between the Facial Roller & the Gua Sha Tool?

The Gua Sha tool works great as a firm "massaging tool" to reduce puffiness, sculpt & to help with facial lymphatic drainage. You will see a natural flush to your cheeks while using the tool - it is a sign of healthy blood flow to the skin! It also assists greatly with releasing headaches resulting from facial / jaw tension - the perfect solution for those who suffer from grinding their teeth in their sleep.

The Facial Roller is a beautiful "relaxing tool" that can cool, calm & depuff the skin (thanks to the natural stone/crystal's ability to keep cool!). It also works nicely as a follow up after massaging with the Gua Sha. Use this with your skincare products and you will find that your creams / oils will absorb into the skin much quicker.

You can start your routine with the Gua Sha tool to relax the facial muscles with a beautiful massage, then follow up with the Facial Roller as it works to cool the skin down after.

3. Are your facial tools authentic? Why choose Zove Beauty?

Our Jade Stone & Rose Quartz Crystals are made of 100% genuine materials. The Jade Roller is made of Xiu Yan Jade, Jade Gua Sha is made of Aventurine Green Quartz, the White Jade Roller & Gua Sha are made of White Jade, and the Rose Quartz Roller and Gua Sha are made of Rose Quartz Crystal. Our tools are heavier than most other tools in the market. This is because our tools are made entirely out of Stone / Crystal (except for the metal handles), and most of the other tools in the market are made of plastic, then coated in Jade / Crystal. 

Our tools are also noise-free & don't squeak. We have included tiny inserts on our Facial Rollers to prevent squeaking. We deliberately wanted to make these tools accessible to everyone by pricing them affordably, which we think is such good value for the quality. These tools can literally last up to many, many years!

Read more of our authentic reviews from lovely #Zovers here and have a look at this comparison image below to find out more :) 

Zove Beauty Real Jade Roller Difference

Zove Beauty Gua Sha Comparison

4. How do I use my Facial Roller & Gua Sha Tool, and how often (day or night)?

We've made super simple "How-To" video tutorials for you here

This is entirely up to you! You can use them both as much as you like, day and/or night. 

You can start your routine with the Gua Sha tool (alongside your fav facial oil or cream) to help with reducing puffiness & promoting blood circulation. Your face will feel so relaxed after.

Then, follow up with the Facial Roller as it works to cool the skin down after the Gua Sha massage, as well as assisting with facial lymphatic drainage. 

5. How do I clean & store my Facial Roller & Gua Sha Tool? 

After each use, wipe the surface of the Jade / Rose Quartz down with warm, soapy water and a soft cloth. We do not recommend rinsing the Facial Roller under water as the metal handles should not come in contact with water - this is to ensure longevity of the tools. 

6. Do I need to put my Facial Roller & Gua Sha Tool in the fridge?

You don't need to as they work perfectly in room temperature - but it is highly recommended for that extra cooling effect to help with depuffing! We recommend leaving the tools in the fridge for at least an hour.

7. Can I mix & match the colours of the Facial Roller & Gua Sha Set?

Unfortunately not - however we recommend buying both sets, you can always mix this up and gift the other set to a friend!  

SILK PILLOWCASES

1. How do I wash my Zove Beauty Silk Pillowcase?

Washing Instructions:

1. Turn your silk pillowcase inside out and place this in your laundry bag to protect your silk during the wash.

2. Use only cold or warm delicate cycle with maximum of 30°C.

3. Ensure your laundry detergent doesn't contain enzymes or bleach! This will damage your beautiful silk.

4. Do not tumble dry. Hang your silk pillowcase to dry (out of direct sunlight).

SHIPPING / WHOLESALE - AUS & WORLDWIDE

1. What are delivery timeframes like?

We dispatch from Melbourne Australia within 24-48 hours of receiving your order. We try to be as speedy as possible! More detailed information about shipping here :)

2. We have a spa / skin clinic and are looking for facial tools & silk goods, do you have wholesale arrangements?

Yes! We are able to help you bring treatments and products in salon. Email us hello@zovebeauty.com.au and we will get back to you within 24-48 hours. Please include your business details & quantities you're after in the email to help speed up the process.

RETURNS / EXCHANGE POLICY

1. My products arrived damaged - what do I do? 

We'll definitely help you out, 100%! More detailed information about exchange / returns here

Have Any Other Questions? Adeline would love to help, email her at hello@zovebeauty.com.au and she'll get back to you ASAP! (generally within the day)

Shop Best Sellers

Genuine Jade Gua Sha Zove Beauty Genuine Rose Quartz Gua Sha Facial Roller Set Zove Beauty