Domestic Australia Wide Shipping (in AUD):
- FREE Standard Shipping On All Orders
- 2-7 Business Days, up to 9 Business Days to WA
- Express Shipping (1-3 Business Days):
- $5 (orders above $100)
- $10 (orders below $100)
International Shipping (10-18 Business Days):
- Flat rate of $20
Tracking number will be provided on all orders except Gua Sha Tool orders (these are sent via non-tracked flat parcels via Aus Post). All orders inclusive of any Pre-Order item(s) will be shipped altogether when the Pre-Order item is ready to be delivered.
All parcels are shipped from Melbourne (AU) within 24-48 hours of receiving the order (note this excludes weekends & public holidays). You will be notified once your item is shipped and updated in the case of any delays. Rates are displayed upon checkout.
International orders may incur charges due to duties and taxes. Zove Beauty is not responsible for any additional fees or delay in delivery due to these circumstances.
For any other queries, please contact us at firstname.lastname@example.org
COVID UPDATES (as of 3 April 2020):
- BUSINESS AS USUAL: As we are a Home Based Business, we are able to trade online as per usual & have no restrictions from the Government to stay open - YAY :)
- HYGIENE IS KEY: We are taking Extra Safety + Hygiene measures at our packing stations.
- WE ARE DISPATCHING DAILY: Our Deliveries Will Continue as usual. Australia Post and Sendle are both considered "essential services" and will continue to deliver for us. Both parties have implemented Contactless Deliveries (i.e. all orders will be "Authority to Leave"). Read their updates here: Sendle & Aus Post
- FREE SHIPPING TO ALL AUSTRALIAN STATES: Border closures do not affect deliveries. We've triple checked!
- INTERNATIONAL SHIPPING: We are still delivering internationally, however some parcels may be delayed. We will notify you & also process a full refund on your order if we are unable to deliver your parcel due to international restrictions. Questions? Feel free to chat with us on the chatbot on the right or email email@example.com